Support
Getting help
There is no article library to search yet, so this page keeps to what exists: who to write to, what to put in the message, where each part of Invixo lives, and where the map data comes from.
Contact support
The support address isn’t showing on this page. Reload it — and if it still isn’t here, ask your Invixo contact, or whoever invited you, to pass your message on.
What to include
Nearly every problem here is about one model, in one view, at one place — so name them:
- The project, and the model or dataset by its full folder path.
- Which view you were in — 2D Map, 3D Map, 2D, 3D or Split. Several tools are only available in some of them, and the views do not all draw through the same renderer.
- What you did, what you expected, and what happened instead. A screenshot of the whole window beats a crop — which tools are armed is usually part of the answer.
- For an import: the source file, the coordinate system you declared for it, and the error text against the failed import if you can see it. Invixo takes the coordinate system from you, never from a label inside the file.
- For a number that looks wrong: the value you read, the value you expected, and where you measured it. A metre is a defect here, not a rounding error.
- Whether reloading changed anything, and anything else you have already tried.
Where things are
Map
The viewer — 2D Map, 3D Map, 2D, 3D and Split — with measuring, sections, surface comparison and clash detection. Importing a file into a project's models starts from its sidebar.
Projects
Every project you can reach, with its folders and models.
Files
The document library, with markups and versions, and the Reports, Permits and Photos tabs beside it.
Dashboard
Totals for the projects you can reach — datasets by kind, what is still in the import queue, and recent activity.
Map data & attribution
The map views are built on open and third-party geospatial data:
- Basemap imagery, roads & labels © Mapbox · © OpenStreetMap contributors
- 3D buildings & landmarks © Mapbox · © OpenStreetMap contributors
- Building footprints © Microsoft (Global ML Building Footprints, ODbL)
- Rendering by Mapbox GL JS
- Hydrology & flood overlays from Digital Earth Australia and Geoscience Australia
- Survey control marks © Main Roads Western Australia (CC BY 4.0)
- Native vegetation extent & pre-European vegetation © Department of Primary Industries and Regional Development WA (CC BY 4.0)
- Swan Canning Riverpark © Department of Biodiversity, Conservation and Attractions WA (CC BY 4.0)
- Native title determinations © National Native Title Tribunal (CC BY 4.0)
Terms & privacy
The agreement for using Invixo, and what the platform does with your data. You are asked to agree to the current version when you first sign in, and again whenever it changes.
- Terms of Service (version 2026-09-27) — liability, what you are responsible for, and clause 7: every volume, clash, cover check and quantity is computed from the data you supplied, and must be verified before anyone builds to it.
- Privacy Policy (version 2026-09-27) — what is actually collected, where it is stored, who else sees it, how long it is kept, and how a data breach is notified.